Warranty
Information
Warranty
Buyer must notify HHI in writing within sixty (60) days of discovery of any alleged defect, if within the applicable warranty period.
All products sold by HHI are warranted to be free from defects in material and workmanship from date of shipment by HHI for the following periods:
1 year – Electric and Air Powered Hoists (excluding (N)ER2 Hoists and EQ/SEQ Hoists), Powered Trolleys, Powered Tiger Track Jibs and Gantries, Crane Components, Below the Hook Devices, Spare / Replacement Parts
2 years – Manual Hoists & Trolleys, Beam Clamps
3 years – (N)ER2 Hoists, EQ/SEQ Hoists, (T)EM/(T)SEM hoists, and RY Hoists
5 years – Manual Tiger Track Jibs and Gantries, Hoist Motor Brakes for EQ/SEQ, (T)EM/(T)SEM, and RY
10 years – (N)ER2 Brake, TNER Hoist Motor Brake, Tiger Track Workstation Cranes, and Monorails
The product must be used in accordance with manufacturer’s recommendations and must not have been subject to abuse, lack of maintenance, misuse, negligence, or unauthorized repairs or alterations.
Should any defect in material or workmanship occur during the above time period in any product, as determined by HHI’s inspection of the product, HHI agrees, at its discretion, either to replace (not including installation) or repair the part or product free of charge. For customers in the U.S., delivery shall be made F.O.B. HHI’s place of business. For international customers, delivery shall be made FCA HHI place of business, United States of America (Incoterms 2010).
No warranty claim will be honored without a valid proof of purchase. Customer must obtain a Return Goods Authorization as directed by HHI or its published repair center prior to shipping product for warranty evaluation. An explanation of the complaint must accompany the product. Product must be returned freight prepaid. Upon repair, the product will be covered for the remainder of the original warranty period. Replacement parts installed after the original warranty period will only be eligible for replacement (not including installation) for a period of one year from the installation date. If it is determined there is no defect, or that the defect resulted from causes not within the scope of HHI’s warranty, the customer will be responsible for the costs of returning the product.
HHI DISCLAIMS ANY AND ALL OTHER WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AS TO THE PRODUCT’S MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HHI WILL NOT BE LIABLE FOR DEATH, INJURIES TO PERSONS OR PROPERTY OR FOR INCIDENTAL, CONTINGENT, SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OR EXPENSE ARISING IN CONNECTION WITH THE USE OR MISUSE OF THE PRODUCTS, REGARDLESS OF WHETHER THE DAMAGE, LOSS OR EXPENSE RESULTS FROM ANY ACT OR FAILURE TO ACT BY HHI, WHETHER NEGLIGENT OR WILLFUL, OR FROM ANY OTHER CAUSE.
